TERMS AND CONDITIONS
KAZMOK B.V. – Dutch Design | Handmade in the Netherlands
ARTICLE 1 – Definitions
In these terms and conditions, the following definitions apply:
Trader: the natural or legal person who offers products and/or services remotely to consumers;
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the trader;
Distance contract: an agreement concluded within a framework organised by the trader for the remote sale of products and/or services, whereby, up to and including the conclusion of the agreement, exclusive use is made of one or more means of distance communication;
Means of distance communication: a means that can be used to conclude an agreement without the consumer and trader being simultaneously present in the same space;
Cooling-off period: the period within which the consumer may exercise his right of withdrawal;
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;
Day: a calendar day;
Durable medium: any means that enables the consumer or trader to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.
ARTICLE 2 – Identity of the trader
KAZMOK B.V.
Reigerlaan 21, 9765 TG, Paterswolde, The Netherlands
E-mail: info@kazmok.com
Chamber of Commerce number: 11019260
VAT identification number: NL 008706311 B01
ARTICLE 3 – Applicability
1. These terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
2. Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the terms and conditions can be inspected at the trader's premises and will be sent to the consumer free of charge upon request.
3. If the distance contract is concluded electronically, the text of these terms and conditions may be made available to the consumer electronically before the contract is concluded, in such a way that the consumer can easily store them on a durable medium.
4. In the event of conflicting terms and conditions, the consumer may always invoke the provision that is most favourable to them.
ARTICLE 4 – The offer
1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. Because KAZMOK exclusively manufactures handmade and unique products, images may differ slightly from the actual product. Obvious errors or mistakes in the offer are not binding on the trader.
3. Each offer contains sufficient information to make clear to the consumer what rights and obligations are attached to accepting the offer, including:
- the price including taxes;
- any delivery costs;
- the manner in which the agreement will be concluded;
- whether or not the right of withdrawal applies;
- the method of payment, delivery or performance of the agreement;
- the deadline for accepting the offer.
ARTICLE 5 – The contract
1. The contract is concluded at the moment the consumer accepts the offer and meets the conditions set.
2. If the consumer has accepted the offer electronically, the trader will promptly confirm receipt of the acceptance electronically. Until receipt of this acceptance has been confirmed, the consumer may dissolve the contract.
3. The trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment.
4. The trader may, within legal limits, verify whether the consumer can meet their payment obligations. If the trader has good grounds to refuse entry into the contract, they are entitled to refuse an order with reasons.
ARTICLE 6 – Right of withdrawal
For delivery of products:
1. When purchasing products, the consumer has the right to dissolve the contract without giving reasons within fourteen days. This period begins on the day after the consumer receives the product.
2. During the cooling-off period, the consumer will handle the product and its packaging with care. If the consumer exercises the right of withdrawal, the product will be returned with all accessories and, where reasonably possible, in its original condition and packaging, in accordance with the trader's instructions.
For delivery of services:
3. When services are provided, the consumer has the right to dissolve the contract without giving reasons within fourteen days, starting from the day the contract is concluded.
ARTICLE 7 – Costs in case of withdrawal
1. If the consumer exercises the right of withdrawal, the maximum costs charged will be the direct costs of returning the product.
2. If the consumer has made a payment, the trader will refund this amount as soon as possible, and no later than 30 days after the return or withdrawal.
ARTICLE 8 – Exclusion of the right of withdrawal
1. The right of withdrawal can only be excluded if the trader has clearly stated this in the offer before the contract is concluded.
2. Exclusion of the right of withdrawal is only possible for products:
- made to the consumer's specifications (custom orders);
- that are clearly personal in nature;
- that cannot be returned by their nature;
- that can perish or age rapidly.
ARTICLE 9 – Price
1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. Price increases within 3 months of the conclusion of the contract are only permitted if they result from statutory regulations or provisions.
3. Price increases from 3 months after the conclusion of the contract are only permitted if the trader has stipulated this and the consumer has the right to cancel the contract on the day the price increase takes effect.
4. All prices stated in the offer are inclusive of VAT.
ARTICLE 10 – Conformity and Warranty
1. The trader guarantees that the products conform to the contract, the specifications stated in the offer, the reasonable requirements of soundness and usability, and the statutory provisions in force on the date the contract was concluded.
2. KAZMOK provides a warranty of two (2) years on all hardware and closures (hang- en sluitwerk) and on all stitching (stiksel), calculated from the date of delivery to the consumer.
3. The warranty covers manufacturing and material defects that arise under normal use. Damage resulting from careless use, overloading, chemical exposure or normal wear and tear is excluded from the warranty.
4. To make a warranty claim, the consumer must contact the trader at info@kazmok.com, providing proof of purchase and a description of the defect.
5. If a product does not meet the warranty conditions, the consumer is entitled to free repair or replacement. If repair or replacement is not possible, the trader will refund the purchase price in full or in part.
6. The statutory rights of the consumer under law and/or the distance contract are not limited by this warranty.
ARTICLE 11 – Delivery and performance
1. The trader will exercise the greatest possible care when receiving and fulfilling orders.
2. The place of delivery is the address the consumer has provided to the trader.
3. The trader will not proceed with order fulfilment until payment has been received.
4. Accepted orders will be fulfilled as soon as possible, but no later than 30 days, unless a longer delivery period has been agreed. If delivery is delayed, the consumer will be informed no later than one month after placing the order and will be entitled to dissolve the contract free of charge.
5. In the event of dissolution, the trader will refund the amount paid as soon as possible, but no later than 30 days after dissolution.
6. The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer, unless otherwise expressly agreed.
ARTICLE 12 – Continuing contracts
1. The consumer may terminate an open-ended contract at any time, subject to a notice period of no more than one month.
2. A fixed-term contract has a maximum duration of two years. If the contract is extended by tacit agreement, it will continue as an open-ended contract with a notice period of no more than one month.
ARTICLE 13 – Payment
1. The consumer must use the payment methods offered by the trader. The trader uses the online payment system iDEAL. For international payments, transfers can be made to account number NL56INGB0676988881 (IBAN: NL56INGB0676988881 / SWIFT: INGBNL2A) in the name of KAZMOK BV, quoting the invoice number.
2. The consumer has a duty to report any inaccuracies in payment details to the trader immediately.
3. In the event of non-payment by the consumer, the trader is entitled to charge reasonable collection costs within the legally permitted limits.
ARTICLE 14 – Complaints procedure
1. The trader has a complaints procedure and handles complaints in accordance with this procedure.
2. Complaints about the performance of the contract must be submitted to the trader within a reasonable time, fully and clearly described, after the consumer has identified the defects.
3. Complaints submitted to the trader will be answered within 14 days of receipt. If a complaint requires a longer processing time, the trader will send an acknowledgement of receipt within 14 days with an indication of when the consumer can expect a more detailed response.
ARTICLE 15 – Disputes
1. Dutch law exclusively applies to contracts between the trader and the consumer to which these terms and conditions relate.
2. Disputes arising from or related to the contract that are brought before a court will be settled exclusively by the competent court of Rechtbank Noord-Nederland, located in Groningen, the Netherlands.
3. Before submitting a dispute to a court, both parties shall make every effort to resolve the dispute through mutual consultation.
ARTICLE 16 – Additional or deviating provisions
Additional provisions or provisions deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them on a durable medium in an accessible manner.
ARTICLE 17 – Amendments to the terms and conditions
Amendments to these terms and conditions will only take effect after they have been published in an appropriate manner. In the event of applicable amendments during the term of an offer, the provision most favourable to the consumer will prevail.
Version: April 2026 | KAZMOK B.V. | info@kazmok.com